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PRIVACY POLICY



(Last Edited on 22.05.2023.)

This privacy policy has been compiled to better introduce how Personally Identifiable Information (PII) is being used on its own or with other information to identify, contact, or locate a single person. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM THE PEOPLE THAT VISIT OUR WEBSITE ?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address, phone number.

WHEN DO WE COLLECT INFORMATION?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, open a support ticket. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, surf the website in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (live chat, email or phone inquiries)

HOW DO WE USE YOUR EMAIL?

We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Include email to our mailing list and continue to send emails and promotional emails to our clients after the original transaction or registration has occurred.
- We do not use false or misleading subjects or email addresses.
- We identify the message as an advertisement in some reasonable way.
- Our messages includes the physical address of our business or site headquarters.
- We process opt-out/unsubscribe requests quickly.
- We allow users to unsubscribe by using instructions at the bottom of each email.

HOW DO WE PROTECT YOUR INFORMATION?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All credit card Visa and MasterCard transactions are processed through a gateway provider Chip Card a.d. Beograd, and are not stored or processed on our servers. Chip Card a.d. successfully passed Payment Card Industry Data Security Standard (PCI DSS) certification, which is renewed annually.The certificate is a guarantee that the data are treated in accordance with the highest security requirements of payment card organizations. Chip Card a.d. uses high level of security is supported by 3D secure authentication based on SSL (Secure socket layer) for encryption as well as by MSPI (Merchant server plug-in) and ACS (Access control server) designated for exchange and protection of information.

DO WE USE COOKIES ?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Help remember and process the items in the shopping cart.
- Understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

THIRD-PARTY DISCLOSURE

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

GOOGLE

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users GOOGLE LINK
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

FACEBOOK

SVE ZA KUĆU DOO uses the FACEBOOK application under the name "Sve za kuću doo" to enable its users to register and log in on the website www.svezakucu.rs. By using this application, the user consents to SVE ZA KUĆU DOO receiving and storing the basic, public data that FACEBOOK offers: facebook ID, name and email address. SVE ZA KUĆU DOO uses the specified data exclusively for the purposes of user identification, sending notifications about the status of orders and promotions. User data collected by SVE ZA KUĆU DOO through the FACEBOOK application under the name "Sve za kuću d.o.o." are not subject to transfer to a third party. A user who, using the Facebook LogIn application "Sve za kuću doo" enabled the storage of his publicly available data, can request, at any time, their deletion from our database by electronic means to the email address support@svezakucu.rs or by filling out a request for realization rights.

DATA PROCESSING

SVE ZA KUĆU DOO collects and processes data based on Article 1, Paragraph 3 of the Rulebook on the Protection of Personal Data in the Company adopted on September 20, 2019:
from buyers: name and surname, address, place and postal code to which the shipment is sent, contact phone number, optional e-mail address, current account number in case of complaint, for refund
Accepted principles: that data are processed legally, fairly and transparently in relation to the person to whom the data refer (principle of "lawfulness, fairness and transparency"). Lawful processing is processing that is carried out in accordance with the Law, that is, another law that regulates processing
that the data are collected for purposes that are specifically determined, explicit, justified and legal and still cannot be processed in a way that is not in accordance with those purposes (principle of "restriction in relation to the purpose of processing")
data are appropriate, essential and limited to what is necessary in relation to the purpose of processing (principle of "data minimization")
the data is accurate and, if necessary, updated. Taking into account the purpose of the processing, all reasonable measures must be taken to ensure that inaccurate personal data are deleted or corrected without delay ("accuracy" principle)
data is stored in a form that enables the identification of the person only for the period necessary to achieve the purpose of the processing (principle of "restriction of storage")
data is processed in a way that ensures adequate data protection, including protection against unauthorized or illegal processing, as well as against accidental loss, destruction or damage by applying appropriate technical, organizational and personnel measures (principle of "integrity and confidentiality").
Data processing is carried out in a legal manner, in accordance with the principles established by the Law, with the consent of the person whose data is being processed.
The consent of the data subject is a voluntary, definite, informed and unequivocal expression of the will of that person, by which that person, by a statement or a clear affirmative action, gives consent to the processing of data relating to him.
Data is processed in electronic and/or paper form, and is collected directly from the person to whom the data relates (electronically, in writing or orally).
Data are stored in the Company in a form that enables the identification of the person only for the period necessary to achieve the purpose of the processing (principle of "restriction of storage"), that is, as long as there is a legitimate interest in their processing.
When a "news letter" is sent to customers by e-mail for marketing purposes, each customer has the option to unsubscribe from the list, in which case his e-mail address is deleted.
In certain cases, data may be stored for a longer period of time than established, for the purposes of fulfilling legal obligations or for the establishment, exercise or defense of a legal claim, in accordance with positive regulations.
In accordance with the objectives of data processing, the Controller transfers data to a third party (institutions, authorities, state administration bodies, etc.), in accordance with the law or other positive regulations. Transfer of customer data The operator transfers to the courier service with which he concludes the contract on the delivery of the sold goods to the customer.
In the attached document, you can find a Request for exercising rights that you can fill out and exercise the following rights: Right to delete personal data, Right to correct and supplement data, Right to access information about processing, Right to limit data processing, Right to revoke consent to processing
The completed and signed request form can be: attached to the request for complaints on the website www.szk.co.rs (reason for submission "other") or sent from your registered e-mail address to the e-mail address reklamacije@szk.co.rs or send via regular mail, to the address of the operator's headquarters with the following data: Sve za kuću doo, Rableova 24, 11160 Belgrade.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

OTHER INFORMATIONS

Users can visit our site anonymously. This privacy policy is at least linked on our home page. Our Privacy Policy link includes the word Privacy and can easily be found on the home page. You will be notified of any Privacy Policy changes on our Privacy Policy Page You can change your personal information by emailing us or by logging in to your account.

CONTACTING US

If there are any questions regarding this privacy policy, you may contact us using the information below. www.svezakucu.rs
Sve za kuću doo
Rableova 24
11000 Beograd, Srbija
info@svezakucu.rs
011/3047098

© SVE ZA KUĆU DOO BEOGRAD 2003. - 2024.